In this in-depth conversation, Marlyn Lourine Sequeira, an accomplished operations and executive support professional with nearly two decades of experience shares how she’s driven impact across both corporate giants like Disney Star and fast-scaling startups like Amnic.

Marlyn brings a rare blend of precision, empathy and operational foresight. She unpacks what it takes to manage cross-border logistics, lead compliance initiatives and streamline workflows in high-pressure environments. Having worked closely with top leaders in MNC’s and start-up’s, Marlyn reflects on how trust, clarity and consistency have shaped her professional ethos.

She also reveals how AI and insurtech are changing the nature of administrative excellence and what the future looks like for executive support roles in an increasingly tech-enabled world.

1. With nearly two decades of professional experience, what has sustained your passion for work and how have you evolved through the different phases of your career?

What has kept me going over the years is the belief that no task is ever “too small” when it contributes to something bigger. I began my career focused on customer service, moved into operations and executive support and over time, I became the go-to person for everything from procurement, employee onboarding to international travel coordination and much more.

Each phase came with its own learning curve—but I embraced them all with a sense of ownership and curiosity. Working in fast-paced environments, especially startups like Amnic, taught me to stay agile and wear multiple hats, often all in a day’s work. What I’m most proud of is the trust I’ve built across leadership and teams. It’s one thing to be efficient, but it’s another to be dependable. I think that’s been the secret to my journey—showing up consistently, being solution-oriented and always learning, even after 20 years.

2. You’ve also taken on Executive Assistant responsibilities in your career. How has that experience shaped your approach to operational excellence?

Working as an Executive Assistant gave me a front-row seat to how decisions are made at the highest level. It sharpened my ability to think proactively, anticipate needs and manage not just tasks—but priorities. I learned that being an EA isn’t about just keeping a calendar or booking travel—it’s about being a trusted partner who creates space for leaders to focus on what matters most.

That experience taught me to operate with discretion, agility and absolute clarity—even when things are moving quickly. It also helped me understand the bigger picture: how small actions behind the scenes can directly impact team morale, business outcomes and leadership efficiency.

Bringing that mindset into broader operations has been a game changer. It’s allowed me to approach admin systems and workflows not just as processes—but as tools that support people, performance and long-term scale.

3.  As someone who has supported high-profile executives; how do you prioritize tasks when managing multiple urgent requests from leadership?

Supporting high-impact leaders taught me the importance of structured thinking under pressure. I focus on understanding the purpose behind each request, filter them based on context and stay aligned with leadership goals. When I receive multiple urgent requests, I first identify the core intent behind each ask—whether it’s time-sensitivity, stakeholder alignment or strategic visibility. I categorize tasks based on business impact, deadlines and cross-functional dependencies. I also clarify when priorities conflict, using data or outcomes to support reprioritization. I’ve found that transparency, paired with a solutions-first mindset, fosters trust and autonomy. Ultimately, it’s not just about juggling tasks—it’s about decoding urgency, aligning with leadership vision and executing with precision.

4. What does “efficiency with empathy” mean to you in the context of leadership support?

To me, “efficiency with empathy” means striking a balance between getting things done effectively and understanding the people you’re supporting. In a leadership support role, being organized and detail-oriented is essential—but it’s equally important to approach every task with awareness of its context and impact.

Efficiency is about delivering results with speed and accuracy. Empathy is about being mindful- recognizing when a leader is under pressure, when a team needs extra clarity, or when a process may feel overwhelming to others. Together, they help create a support system that’s not just operationally strong but also trusted and human centered.

Whether it’s managing sensitive schedules, coordinating across time zones or supporting team communication, I’ve found that empathy enhances efficiency. It helps me anticipate needs, adapt to changing priorities and build stronger working relationships—all of which are crucial in a fast-paced environment.

5. As someone who played a key role in supporting operational workflows, how has AI influenced your day-to-day responsibilities, particularly in areas like vendor coordination, procurement or cross-border operations? If you could design an AI assistant specifically to support your admin and executive tasks, which area, such as onboarding, travel planning, or expense tracking, would you automate first, and what would be the biggest benefit?

AI has introduced a dynamic shift in how we approached operational workflows. Though my core responsibilities like vendor coordination and procurement remained central, AI introduced smarter workflows and real-time efficiencies. If I were to design an AI assistant specifically tailored to support admin and executive functions, I would start by automating travel planning. It’s one of the most detailed and time-sensitive aspects of my role, aligning calendars across time zones, securing visas, managing costs and keeping real-time itinerary updates flowing. Automating this would save hours every week, reduce errors and allow me to focus more on strategic tasks rather than operational firefighting.

The biggest benefit? It would bring peace of mind, not just for me, but for the executives I support, knowing that everything is being handled efficiently in the background with minimal disruptions.

6. What’s your go-to approach when starting a new process from scratch in a startup that is fast-moving?

In dynamic environments, I believe the key is to start with clarity, not complexity. My first step is always to understand the goal. Once I understand the goal, I build a simple, functional framework that meets the objective without overwhelming the team. I keep the rollout light but structured, always allowing room for feedback and adjustment as we go.

I also make sure the process is documented clearly so it’s easy for others to follow and scale. For me, it’s not about building the perfect process on day one—it’s about creating something useful, adaptable and easy to grow with the business.

7. You handled health insurance renewals and cost optimization. With rising insurtech innovations, did you evaluate AI-driven platforms for better employee benefits or pricing?

In supporting the annual health insurance renewal process at Amnic, my focus was on helping balance comprehensive employee coverage with cost efficiency. As part of that effort, I explored emerging trends in the benefits space, including digital-first platforms that offer features like faster claim processing and more personalized plan options.

While our final approach prioritized stability and ease of access for employees, staying informed about insurtech innovations gave us greater clarity during negotiations and helped identify opportunities for service improvements. I continue to follow this space closely, as I believe technology will play an increasingly important role in shaping benefits experiences that are both efficient and employee friendly.

8. If a junior ops/admin professional asked you for advice, what’s the one piece of wisdom you’d pass on without hesitation?

Don’t underestimate the value of consistency and clarity—they are your superpowers. In fast-paced environments, it’s easy to get caught up in the rush, but the professionals who stand out are the ones who bring steadiness, structure and calm to the chaos.

Start by showing up well every day. Be dependable, ask thoughtful questions and take ownership of even the smallest tasks. The impact you create often comes from how you do things, not just what you do. Also, stay curious. The best admin and ops professionals are quietly learning everything—how tools work, how teams function, how decisions are made. That awareness will set you apart as you grow.

9. Looking ahead, what excites you most about the next chapter in your professional journey?

I’m excited about blending experience with innovation. With two decades behind me, I now have the clarity to know what I value—efficiency, empathy, and meaningful impact. I’m particularly drawn to how technology, especially AI, can elevate the role of executive and administrative professionals. I see the future not as a replacement, but as a collaboration—where digital tools enhance human intelligence, and seasoned professionals like me can focus on what we do best: bringing order, insight, and heart to the workplace.

Additional Attachments of Aminic

For additional insights into Amnic’s innovations and product thinking, you can explore our official blog: https://amnic.com/blogs. It features thought pieces from our team on AI, product design and operational excellence, offering a deeper look into the work and culture that power our platform.