PayPal is taking a bold leap into the future of AI-driven commerce, announcing plans to integrate OpenAI’s Agentic Commerce Protocol by 2026. This move will allow over 400 million PayPal users to complete purchases directly within ChatGPT, removing the need for external redirects and unlocking a seamless, conversational shopping experience.
The integration marks a major step in bridging AI interaction and real-time commerce, turning chat-based engagement into instant transactions. Merchants on PayPal will soon have their product catalogues automatically listed within ChatGPT, enabling users to explore, compare, and buy all inside one unified interface. This evolution redefines convenience, transforming conversational discovery into actionable checkout moments.
Alex Chriss, President and CEO of PayPal, said, “Hundreds of millions of people turn to ChatGPT each week… and over 400 million use PayPal to shop. By partnering with OpenAI and adopting the Agentic Commerce Protocol, PayPal will power payments and commerce experiences that help people go from chat to checkout in just a few taps for our joint customer bases.”
As the boundaries between AI, payments, and e-commerce blur, PayPal’s forward-looking collaboration with OpenAI signals the dawn of native AI-led commerce where every chat can spark a transaction, and every conversation holds the potential for connection and conversion.
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