Infosys has introduced a bold new AI-first model designed to redefine how Global Capability Centres (GCCs) operate, scale, and deliver value. Built on its deep experience across 100+ GCC engagements, this model positions GCCs not just as support hubs, but as strategic innovation engines driving enterprise wide transformation.
As organisations accelerate their shift toward intelligent operations, GCCs are becoming central to how global enterprises adopt and scale AI. Infosys’ new model enables businesses to transition into production-grade agentic AI, integrate unified platforms, and build future-ready talent pipelines capable of sustaining long-term innovation. By embedding AI across lifecycle management, delivery, and core operations, the company aims to help enterprises unlock resilience, agility, and competitive advantage.
The strength of this approach is already visible across Infosys’ marquee partnerships.
Stefanie Neumann, CEO of Lufthansa Systems, highlighted how the collaboration has been instrumental in accelerating the digital evolution of the aviation tech provider. She shared that their dedicated GCC powered by Infosys’ AI and engineering depth has become a “future-ready innovation hub,” improving aviation safety, enhancing operational efficiency, and elevating customer experience. The GCC now plays a critical role in the company’s ambition to build a more sustainable and intelligent aviation ecosystem.
Similarly, Frans Woelders, COO at Danske Bank, reflected on the profound impact of their two-year journey with Infosys. By integrating AI tools such as GitHub Copilot, adopting reusable GenAI platforms, and deploying AI use cases across risk, compliance, operations, and customer service, the bank is rapidly moving towards its goal of becoming a truly AI-first financial institution. He emphasized that the GCC, developed with Infosys, is now at the core of their strategy.
According to Satish H.C., EVP and Chief Delivery Officer at Infosys, enterprises are reimagining their GCCs as key strategic assets and Infosys’ AI-first framework is designed to accelerate that transformation. With comprehensive GCC lifecycle capabilities and global delivery excellence, the company is positioned to help clients achieve scale, speed, and long-term innovation impact.
As more enterprises modernize their global operations, Infosys’ AI-first GCC model sets a new benchmark turning capability centres into powerful engines that drive innovation, efficiency, and differentiated experiences for customers and employees alike.
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