Parloa has tripled its valuation to $3 billion following a $350 million Series D funding round, marking a major milestone for the Berlin-based customer service AI startup. Led by General Catalyst, the round highlights growing investor confidence in AI-driven enterprise automation, particularly in customer experience and contact centre operations.
Parloa reports over $50 million in annual recurring revenue (ARR) and counts global enterprises such as Allianz, SAP, and Booking.com among its customers. The company is focused on scaling AI agents for customer service, aiming to support and augment a global workforce of nearly 17 million contact centre employees. As enterprises seek faster resolution times and more personalised interactions, Parloa’s AI-first approach positions it at the centre of this transformation.
According to co-founder and CEO Malte Kosub, the opportunity in customer service AI is one of the largest in software history. He notes that while many companies entered the space early, the market is now consolidating, with fewer competitors capable of scaling at enterprise level. This dynamic, combined with strong funding and customer traction, is accelerating Parloa’s global expansion.
The funding will help Parloa deepen product capabilities, expand internationally, and further integrate AI agents into enterprise workflows. As customer expectations rise and businesses prioritise efficiency, Parloa’s growth underscores how AI is reshaping the future of customer service at scale.
