Suryoday Small Finance Bank Ltd has partnered with HyperVerge to deploy AI-powered Video KYC, strengthening its digital onboarding capabilities as customer demand for fast, frictionless banking continues to rise. The integration brings automation and intelligence directly into the bank’s verification workflows, enabling agents to complete nearly twice as many verified calls per day.
At the core of the rollout is a focus on speed, conversion, and compliance. By reducing manual checks and streamlining identity verification, the AI-led Video KYC solution shortens onboarding timelines while maintaining strict regulatory standards. This allows the bank to scale customer acquisition without adding operational overhead or compromising data security.
According to Baskar Babu R, MD & CEO of Suryoday Small Finance Bank Ltd, the partnership reflects the bank’s commitment to using advanced technology to deliver secure and accessible banking experiences. For the digital banking team, the priority was clear: improve conversion rates while preserving customer trust and regulatory confidence.
HyperVerge worked closely with Suryoday’s teams to tailor the solution to real-world challenges, ensuring smoother customer journeys and higher success rates across onboarding touchpoints. As digital-first banking adoption accelerates, this move positions Suryoday to grow efficiently while offering customers a faster, more seamless entry into formal banking.
