MakeMyTrip is reshaping travel planning with AI, integrating OpenAI’s APIs to power the Myra Trip Planning Assistant. The assistant converts conversations into bookings for flights, hotels, and ancillary services, bringing conversational AI directly into the consumer journey.
Led by Co-Founder & Group CEO Rajesh Magow, the platform now manages 50,000+ daily queries across multiple languages, extending services to Tier-2 and Tier-3 cities. Oliver J., Managing Director, International, OpenAI, notes the collaboration demonstrates real-world AI adoption at scale.
Strategically, the partnership underscores MakeMyTrip’s focus on hyper-personalisation, operational efficiency, and tiered market expansion, positioning AI as a core driver of customer engagement. By integrating advanced AI into booking workflows, the company is accelerating convenience, trust, and seamless travel experiences for millions of users.
Overall, the move cements MakeMyTrip’s leadership in AI-powered travel solutions, setting a benchmark for tech-led innovation in India’s digital travel ecosystem.
