Gaurav Singh Bhadoria has joined Hiver as Chief Product Officer, strengthening its push toward AI-native customer service innovation.
Bringing experience from Salesforce and Capillary Technologies, Bhadoria has built and scaled global SaaS and AI-powered platforms. Founder & CEO Niraj Ranjan Rout highlighted his ability to translate complex systems into simple, high-impact customer value.
Bhadoria emphasised Hiver’s mission to apply AI in a practical, human-centered way reducing operational complexity while preserving the human element in every interaction.
Strategically, this appointment signals product-led acceleration. As AI reshapes customer service platforms, Hiver is doubling down on enterprise readiness, usability, and scalable AI integration.
Overall, this is an AI-native product play: simplify complexity, humanise automation, and build the next-generation customer service stack.
